With depression and anxiety being in the top 5 repeat conditions at Push Doctor, we want to offer alternative treatments and recommendations for patients with mental health conditions via the Push Doctor app and allow doctors to recommended these alternate treatments.
The hub will allow Push Doctor patients to manage all aspects of their mental health conditions. The interface will react to a patient’s history and activities providing contextual notifications and content while providing quick and relevant information for a patient’s GP.
Working alongside a product manager it was my role to lead and facilitate an idea generation session followed by wire-framing and UI design of the concept.
- UX/UI Design
- User Research
Research, Personas & Idea Generation
Kicking off the session we started with a recap of past research alongside introducing personas based on real life patients that have used Push Doctor in the past and have suffered from some sort of mental health condition. Creating a customer journey map based on these personas we were able to identify key areas and touch points a patient will experience on their journey. Realisation: A patient realises they may have a mental health condition but are not sure what. Research: A patient will start to research there conditions to help get a better picture of what it is they’re suffering from. Trials: The patient will now start to get help from various avenues including Push Doctor or therapies. Manage Condition: The patient will now want to find out how to manage their ongoing condition.
How Might We...
Using the information and data from the past research, personas and hypothesis I facilitated a round of ‘How Might We’ with the team trying to generate ideas to answer the following headings: Help people realise they may be suffering from a mental illness? Help a customer find the right solution for them? Help a customer manage their mental health? Voting, individually, on ideas we got to the following: Allow family & friend referral, Self Diagnosis tests, Case studies & content, Show medical evidence, Access what the customer has already tried, Allow customer to enter their goals, Create community between other members and Build a condition management plan.
To try and get beyond the initial ideas from How Might We’s and covert them into a visual format we had a round of crazy 8’s. 8 ideas in 8 minutes. Using these ideas I created a flow which evolved into the concept for a mental health hub within the app.
Low Fidelity Concept
With a number of ideas solidified and voted on, I created a low fidelity flow of the concept of a hub/dashboard and how it would integrate it into the current Push Doctor app. Incorporating the ideas of self diagnosis tools, tailored content and contextually aware notifications so the hub actually learns and reacts from the information you feed into it.